SERVICES

With more than 850 sites installed across North-America, Marcotte has extensive expertise and experience in configuring perfect-fit solutions quickly and efficiently. Solutions tailored to your specific needs.

Team up with industry experts and maximise your return on investment

SERVICES

  • System integration and modification
  • Process performance optimization
  • Software personalization and custom report development
  • Compliant with North-American standards and regulations

 

Work with the confidence of having your back covered

Support and Maintenance

  • 24/7 extended support services
  • Superior remote support tools for swift resolution
  • Marcotte MSync system recovery with Health check monitoring
  • Seamless contract management
  • Software updates
  • Multi-language support

Platinum*

Gold*

Standard*

Maintenance*

Software Maintenance and New Release

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Product Documentation

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Listen Program (Voice of Customer)

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N/A

Weekdays 7am-7pm Customer’s Local Time Support

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Price list

24/7 Support

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Price list

Annual Update Deployment

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Price list

Msync Backup Monitoring

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N/A

N/A

PC Switch / Software Reinstallation

1

1

Price list

Price list

Online Training Sessions

3

1

Price list

Price list

User Certifications Marcotte Control & Marcotte Operation

3

1

Price list

Price list

Marcotte Performance Annual Audit (Marcotte Control Only)

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Price list

Price list

Price list

Google Mapping License (Marcotte Operation Only)

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Price list

Price list

Price list

*Agreements includes support for Msync, Order Entry, Remote, UDI interface at no extra cost

Training programs

To effectively help you quickly become productive and self-reliant, Marcotte fields a comprehensive range of training programs covering the entire manpower spectrum from batchers up to managers. Course outlines are normally adapted to fit your specific business environment and are designed to accommodate users with varying levels of computer proficiency.

  • Remote and on-site
  • Web-based certification program

CONTACT US